Tech Services
Welcome to OPI-integris
Technical Services. With more than 25 years
experience supporting grain
temperature monitoring and grain moisture monitoring system
solutions, we have the expertise to provide our
customers unrivaled technical assistance when questions or
difficulties arise.
We are committed to total customer satisfaction and will stop at
nothing to ensure that your experience with our products is
profitable for you and your organization with support in the
following areas:
Remote Support
- Remote support, also known as online support, allows us to
remotely view your computer screen and securely fix many computer
problems without having to send a technician to your site. It's
like watching your computer fix itself! Using desktop sharing
technology, you simply log into our secure online support center
and allow a technical support representative to view and interact
with your computer remotely via the Web.
- Immediate access totrained,
experienced technicians who are often able to help
resolve minor issues over the phone in a single support
session.
- Ability for our trained
technicians to access, run and interpret advanced
diagnostics for rapid problem detection and correction.
You depend on your system to keep your grain in
condition, so keep it tuned with:
- One or two visits per year by our certified
technicians for overall system service
- Weather station and HRHT sensor cleaning and calibration
- On-Site System Training
- Labor for repair and/or replacement of
system components as needed
Note: Materials billed as required unless covered by our Extended
Warranty Program
- Provides you with fixed-cost peace-of-mind by replacing parts
that fail under normal use. Note: Removal and re-installation not
covered unless included in the Annual Site Maintenance
program.